Support
Frequently asked questions
Clear answers to common product, account, purchase and licence questions.
About MarkBook®
What is MarkBook, and who is it for?
MarkBook is a standalone gradebook for assessment, grading and reporting. Built for individual educators, schools and education systems, it combines sophisticated calculations, student progress tracking and practical classroom tools while keeping professional judgement firmly in the educator’s hands.
What makes MarkBook different from a basic gradebook?
A basic gradebook records marks and calculates an average. MarkBook helps educators understand what those results reveal through flexible weighting, multiple calculation perspectives, progress trends, mastery tracking and detailed reporting. It provides richer evidence without making the final decision for the teacher.
We already have a gradebook in our SIS. Why would we need MarkBook?
Your SIS plays an essential role in managing information across your organization. MarkBook adds the assessment depth broader systems may not provide, giving educators sophisticated calculations, meaningful student progress tracking and greater context for professional decisions—all while working alongside the systems already in place.
Can teachers use their own grading structures and weighting?
Yes. MarkBook supports flexible grading structures, assessment categories and weighting at multiple levels. Educators can organize evidence in ways that reflect their courses and assessment approaches rather than being forced into one formula.
Will MarkBook tell teachers what grade to assign?
No. MarkBook provides sophisticated calculations, multiple views of achievement and richer assessment evidence, but the final decision remains with the educator. MarkBook is designed to support professional judgement—not replace it.
Will MarkBook force every teacher to grade the same way?
No. MarkBook can provide a shared foundation for assessment while preserving flexibility in the classroom. Schools can support more consistent practices without taking away the professional judgement teachers need to respond to their students, subjects and learning contexts.
How does MarkBook work with our SIS?
MarkBook is designed as a focused assessment and grading layer—not a replacement for your SIS or LMS. Supported workflows depend on your organization’s environment; for schools using Aspen, MarkBook supports roster and reporting workflows that connect with established processes. System compatibility can be reviewed as part of implementation planning.
How does MarkBook protect student information?
MarkBook’s application and database are hosted on Microsoft Azure, and information is encrypted at rest and in transit. MarkBook also applies technical and organizational safeguards, including access controls and regular reviews of its security practices. It collects only the information necessary to provide the service and does not sell personal data to third parties. Security and privacy documentation is available for organizational review.
Can educators use MarkBook across different devices?
Yes. MarkBook can be accessed across supported devices and operating systems, allowing educators to work without depending on a single Windows installation.
What does MarkBook CONNECT do?
MarkBook CONNECT gives students and families secure access to grades and reports. Teachers control what they share and when they share it, helping students understand where they stand and keeping families informed. MarkBook CONNECT does not provide chat or direct messaging.
Which MarkBook product is right for me?
MarkBook supports online access across supported devices and includes MarkBook Mastery and MarkBook CONNECT. MarkBook for Windows is installed on a compatible Windows computer, stores MarkBook data locally and can be used without a continuous internet connection. MarkBook is recommended for most new customers; MarkBook for Windows is a strong choice when an installed Windows experience, locally stored data or offline access is the right fit.
Can I continue using MarkBook for Windows?
Yes. MarkBook for Windows remains available to new and existing customers. It continues to provide trusted assessment, grading, attendance and reporting capabilities for compatible Windows computers, with locally stored data and offline access.
Can you help me move from MarkBook for Windows to MarkBook?
When you want access across supported devices or capabilities such as MarkBook Mastery and MarkBook CONNECT, our team can help you move your information from MarkBook for Windows to MarkBook. Migration is an available path, not a requirement for continuing to use MarkBook for Windows.