SUPPORT CENTRE
Support that meets you where you are.
Get an instant answer, watch a how-to video, or reach a real person.
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Which MarkBook® are you using?
Each product works a little differently, so start with the one you use.
MarkBook®
You log in online and use MarkBook in your web browser. This includes help with MarkBook Mastery.
MarkBook® for Windows
MarkBook is installed on your Windows computer and works offline.
MarkBook® CONNECT
Teachers share grades and reports, and students and families view them. MarkBook CONNECT is part of MarkBook.
Students and families
Not sure which product you have? Compare products →
Popular questions
I can’t log in. What should I do?
Use the “Forgot your password?” link on the login page. If your school set up sign-in with your school account, choose Sign in with Microsoft or Sign in with Google. Your school’s IT team manages that password. Teachers log in to MarkBook; students and families log in to MarkBook CONNECT. If you still can’t get in, Contact Support and we’ll help.
How do I know which MarkBook product I have?
If you log in online through your web browser, you’re using MarkBook. If MarkBook is installed on your Windows computer, you’re using MarkBook for Windows. MarkBook CONNECT is the part of MarkBook that students and families use to see what their teacher shares.
How do I get started?
Choose your path in the getting-started section below, watch the getting-started videos, or ask MarkBook for step-by-step guidance.
Can I use MarkBook on a tablet or phone?
MarkBook works in your web browser on any computer or tablet. MarkBook for Windows is installed on Windows computers. Students and families can use MarkBook CONNECT on a phone, tablet or computer.
Which web browsers work with MarkBook?
MarkBook runs in your web browser, such as Chrome, Edge, Safari or Firefox. If a page isn’t working as expected, refreshing it or trying a different browser often helps.
How do I move my classes from MarkBook for Windows to MarkBook?
Export each class from MarkBook for Windows, then import it into MarkBook. It usually takes just a few minutes per class. Your students, mark sets, categories, marks, attendance and learning skills come across, and your comment banks can follow.
Where do I download MarkBook for Windows?
Use the private download link in your email. If you can’t find it, or you’re not sure which installer you need, Contact Support before installing.
How does MarkBook calculate final grades?
MarkBook offers several calculation methods, including weighted average, weighted median and Most Consistent Level (Mode), so you can choose the one that fits your class. You can always adjust a final grade using your professional judgement. Mastery classes are graded by outcome levels instead.
How do I invite students and families to MarkBook CONNECT?
Choose which students and families can use MarkBook CONNECT, then send them sign-up instructions by email or as printed slips. They use the sign-up code in the instructions to create their account. Ask MarkBook or watch the videos for step-by-step help.
I’m a student or parent and don’t have my sign-up instructions. Can you help?
Your teacher sends your sign-up instructions, by email or on a printed slip. If you haven’t received them, or you’ve lost your sign-up code, please contact your teacher. Once you have access, we’re happy to help with anything else in MarkBook CONNECT.
How do I manage licences for my school?
If your school purchased 2 or more licences, use Seat Manager to invite teachers and assign licences. Need a hand? Talk to Our Team.
Can Ask MarkBook answer questions about every product?
Yes. Ask MarkBook searches help for MarkBook, MarkBook for Windows and MarkBook CONNECT. Name the product in your question for the best answer. AI can make mistakes, so contact us to confirm anything important.
Is support included?
Yes. Support is included for every MarkBook and MarkBook for Windows customer, and for the students and families who use MarkBook CONNECT, at no extra cost.
Can I talk to a real person?
Yes, always. Ask MarkBook can put you in touch with our support team, or you can Contact Support any time you need personal help.
New to MarkBook? Start here.
Choose your path, and we’ll walk you through your first steps, one at a time.
Step 1: Activate your account. Follow the link in your welcome email to set your password, or sign in with your Microsoft or Google school account if your school uses one.
Step 2: Create your first class. Import your student list, or set up a class in moments with Express Class. Choose Traditional Grading or MarkBook Mastery for the class. You can’t change the approach later, so pick the one that fits how you’ll assess.
Step 3: Set up your grading. Add your categories and weighting, or, for a Mastery class, build your Mastery tables.
Step 4: Add assessments and enter marks. Start recording results, and watch the calculations update as you go.
Step 5: Share progress. Print or email reports, or invite students and families to MarkBook CONNECT.
How-to videos
Watch how it’s done.
Short, step-by-step videos for MarkBook and MarkBook for Windows. Choose your product, then a topic.
Getting started
5 videos · 12 min- Creating a class (video, opens YouTube in a new tab)0:48
- Adding students (video, opens YouTube in a new tab)1:34
- Importing a class from MarkBook for Windows (video, opens YouTube in a new tab)2:26
- Importing a class from Trillium (video, opens YouTube in a new tab)3:13
- Importing a class from a text file (video, opens YouTube in a new tab)3:57
Help for students and families.
Having trouble logging in to MarkBook CONNECT, or not sure how to find a report your teacher shared? We’re happy to help.
Access starts with your teacher. If you haven’t received your sign-up instructions, or need a new sign-up code, please contact your teacher directly. Only they can give you access.
For questions about a grade or report itself, your teacher is the best person to ask. They know the work behind it.
Support for your whole organization.
From licence management and onboarding to privacy and security reviews, our team works with schools, districts and boards to make every rollout smooth. Get help with Seat Manager, implementation, training, procurement and documentation for your review.
- Seat Manager with 2 or more licences
- Volume pricing from 10 licences
- Pay by card or purchase order
Sometimes you just need a person.
Ask MarkBook and our how-to videos can answer many questions. When you need more, our team is ready to help. Contact Support if you:
- can’t access your account or product
- tried the instructions, but they didn’t solve the problem
- need help with a purchase or licence
Tell us which product you’re using, what you’re trying to do and what happened, and we’ll route your question to the right person. Up against a reporting deadline? Mention it in your message, and we’ll do our best to prioritize it.
Our support team is available every day.
Before you contact us, try these quick fixes
- Refresh the page, or sign out and back in.
- Try a different web browser, such as Chrome, Edge, Safari or Firefox.
- Check your internet connection. (MarkBook only. MarkBook for Windows works offline.)
“Thanks to you for such a speedy reply. You have a customer in Boston that is your biggest fan. I have made copies of your web page for the entire staff. This is my way of saying thanks...”
Great support comes with every licence.
Every MarkBook and MarkBook for Windows customer gets support, included, from the moment you sign up to report-card season and beyond.
Have questions before you buy? Talk to Our Team →